TERMS & CONDITIONS

Welcome to our website. Please read these Terms and Conditions agreement carefully. By using this website or ordering products from this website you agree to be bound by the following terms and conditions of use, which together with our privacy policy govern JEANNETTE MELHEM'S relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use our website.

JEANNETTE MELHEM reserves the right to update or modify these Terms and Conditions at any time without prior notice by posting updated Terms of Use on the website. The Terms and Conditions that will apply to your order are the Terms and Conditions that are available on the website when we accept your order. For this reason, we encourage you to review these Terms and Conditions each time you purchase products from us or use our website.

CURRENCY

All transactions are processed in $AUD (Australian dollars) 

SHIPPING POLICY

Goods are shipped by Australia Post's Parcel Post or Express Post. Orders are tracked and require a signature upon delivery. Once a purchase has been made, all orders are custom printed and generally shipped within 5 - 10 business for regular postage, depending on your location within Australia. For any reason, if we are unable to dispatch your order we will notify you within 2 business days.

 

Overseas orders take longer depending on location generally 2 - 4 weeks. Please note that quoted shipping times are not guaranteed and unexpected delays may occur. Please allow extra time for deliveries at peak times i.e sales, Christmas and Easter. For further information, please refer to Australia Post  website for estimated delivery times. Please note framed/wrapped canvas is only available in Australia. We do not framed/wrapped canvas overseas due to size/weight and also wood fumigation issues (in certain countries) as quality timber framing is used.  

International customers may be subject to taxes, duties and tariffs upon delivery. Jeannette Melhem has no control on how these local fees are calculated or charged and is not liable for any additional costs that may occur after the item has been shipped.  

Prints on Photo Paper and Canvas Cloth are rolled in a tube and shipped. All shipping costs are calculated at the checkout based on weight of order and location of delivery. Jeannette Melhem is not liable for any damage whatsoever caused by third parties during delivery and shipment. Great care is taken to ensure prints reach you in perfect condition. Please note, Jeannette Melhem does not include framing of products. For custom orders for canvas prints other than the available sizes listed - including shipping costs, please contact jeannette_melhem@outoook.com. 

REFUND POLICY

RETURNS

We do not offer refunds. Where goods are deemed faulty, or is different to the product purchased on the website you can choose between an exchange or credit. Our Policy lasts 14 days. If 14 days have gone by since your purchase unfortunately we cannot  offer you an exchange or credit. 
To complete your exchange or credit, we require a receipt or proof of purchase and a photo of the product. Please send us an email at jeannette_melhem@outlook.com. Upon review, Jeannette Melhem will authorize an exchange or credit. 

SALE ITEMS

Unfortunately, sale items cannot be refunded,  exchanged or provided with a credit. 

SHIPPING FOR RETURNS

To return your product for an exchange, you should email jeannette_melhem@outlook.com.  
Details will be provided via email on how to return your product. You will be liable for paying for your own shipping costs for returning your item. Delivery of your exchanged item or product may vary depending on where you live.
If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item 

CUSTOM ARTWORK

PROCESS FOR CUSTOM ARTWORK

1. Choose from one of our luxury sample custom illustration packages for your next event, personal use or pleasure. Once a package and requested size has been purchased, you will be contacted within 48 hours and an order form will be sent requesting details of your illustration, including up to 5 coloured photos for your customized artwork. 

2. Upon receiving your request the process begins with a hand sketch and transferred to a digital sketch using graphic design software and a stylus pen.   A preliminary draft is then produced and demonstrates vague detail and layout in colours requested and provides an insight into the direction of the drawing. Further details such as distinct features,  characteristics and detailed accessories including dimension will be present in the final artwork. Note: A preliminary draft is shared and approved within 1 month of a purchase, should there be any delays due to changes or work capacity you will be notified 

3. I  work closely with you to ensure your vision and outcome is achieved and communication is on-going throughout the process - to see to it the clients brief is concise and clear. If required, I will amend the revision requested and provide the client with a final design and confirmation within 1 month. 

I allow 1 complimentary single round of revision on the first draft with no additional fee - any further revisions outside the scope of works or change of mind will be offered at an additional cost. Note: When ordering custom artwork for an event or known occasion please allow a lead time of 3 months. This ensures there is time for design and reviews.

 

4. Laslty I will add the finishing touches to the artwork and provide you with a final review for approval, before the drawing is packaged. Should the client (you) request any further changes that are non re - workable or outside the brief a quote will be issued for a re-draw or additional change. Upon completion a digital file/print will be sent to you via email in the format and size requested.  Please read our Terms of Use for licensing and usage of artwork

TERMS OF USE

All custom work, products or service from the artist Jeannette Melhem is only for personal use or gift giving. It is strictly prohibited for any product, service or custom illustration to be reproduced in any way, replicated, commercially used or re-sold without the consent and written authorization of the Artist Jeannette Melhem. The Artist retains both digital rights and commercial rights of the artwork. If sharing any work on social media platforms the artist's handles must be tagged and credit mentioned to acknowledge the artist. Instagram handle - @jeannettemelhem Facebook Handle @jeannettemelhemart

PRICES

Prices are subject to change without notice . For custom quotes outside the scope of packages provided on the website, please email jeannette_melhem@outlook.com. 

RIGHT TO DECLINE A COMMISSION

The Artist Jeannette Melhem reserves the right to decline a commissioned artwork if it is not in line with her signature style or artistic license . The artist also reserves the right to decline a commission if the artist cannot fulfill a booking due to scheduling capacity, particularly during holidays, and annual events. For any reason a commissioned artwork is declined once a purchase has been made a full refund will be issued to you in the original payment method.

RETURNS & REFUNDS

Prior to placing your order please choose carefully from the available packages and check your items and cart. We do not offer returns or refunds on custom orders placed. If you have any questions or concerns regarding the packages available please email jeannette_melhem@outlook.com. 

 DISCLAIMER

Jeannette Melhem retains the right to use all services, products and custom artwork as promotional material for social platforms and marketing. If you do not wish to for your artwork to be shared please contact the artist. The client (you ) must credit and tag where artwork is being shared on any social platform or being promoted in any way. The artist's signature must always be visible on the artwork. The artist will not re-sell or use the clients artwork for profit. 

Definitions:

Wrapped Canvas - Is a print where the canvas is stretched over a wooden support frame and “wrapped” to secure at the back. This is only available in Australia.

Canvas Cloth Canvas is a heavy duty woven fabric cloth. Images are printed onto canvas cloth for shipping overseas in tubes. It can be used for fashion objects such as handbags or stretched over a wooden support frame and wrapped.

Colours:

When purchasing from Jeannette Melhem, you agree to accept the very minor risk that there will be a slight variation between the actual colour and print, and the colours on our website. Colours on products may appear slightly different on various monitors and browsers. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise.

 
 
 

© 2021 by Jeannette Melhem.  All Rights Reserved