TERMS & CONDITIONS
All transactions are processed in $AUD (Australian dollars)
PRINTS AND ARTWORK
Goods are shipped by Australia Post's Parcel Post or Express Post. Orders are tracked and require a signature upon delivery. Once a purchase has been made, all orders are custom printed and generally shipped within 3 - 7 business for regular postage, depending on your location within Australia. For any reason, if we are unable to dispatch your order we will notify you within 2 business days.
Jeannette Melhem only offers overseas orders upon request via email. Overseas orders take longer depending on location generally 2 - 4 weeks. Please note that quoted shipping times are not guaranteed and unexpected delays may occur. Please allow extra time for deliveries at peak times i.e sales, Christmas and Easter. For further information, please refer to Australia Post website for estimated delivery times. Please note framed/wrapped canvas is only available in Australia. We do not framed/wrapped canvas overseas due to size/weight and also wood fumigation issues (in certain countries) as quality timber framing is used.
International customers may be subject to taxes, duties and tariffs upon delivery. Jeannette Melhem has no control on how these local fees are calculated or charged and is not liable for any additional costs that may occur after the item has been shipped.
Prints on Photo Paper and Canvas Cloth are rolled in a tube and shipped. All shipping costs are calculated at the checkout based on weight of order and location of delivery. Jeannette Melhem is not liable for any damage whatsoever caused by third parties during delivery and shipment. Great care is taken to ensure prints reach you in perfect condition. Please note, Jeannette Melhem does not include framing of products. For custom orders for canvas prints other than the available sizes listed - including shipping costs, please contact .
For all home décor and homeware products, we only ship Australia wide.
All orders are shipped within within 3 - 7 business days and generally arrive within 2 weeks depending on location in Australia. Please note that quoted shipping times are not guaranteed and unexpected delays may occur.
Once shipped, you will receive a shipment confirmation email with a tracking number. Occasionally orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
Thank you for your patience.
RETURNS AND REFUND POLICY
PRINTS AND ARTWORK
We do not offer refunds on prints and artwork. Where goods are deemed faulty, or is different to the product purchased on the website you can choose between an exchange or credit. Our Policy lasts 14 days. If 14 days have gone by since your purchase unfortunately we cannot offer you an exchange or credit.
To complete your exchange or credit, we require a receipt or proof of purchase and a photo of the product. Please send us an email at . Upon review, Jeannette Melhem will authorize an exchange or credit.
Unfortunately, sale items cannot be refunded, exchanged or provided with a credit.
SHIPPING FOR RETURNS
To return your product for an exchange, you should email .
Details will be provided via email on how to return your product. You will be liable for paying for your own shipping costs for returning your item. Delivery of your exchanged item or product may vary depending on where you live.
If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item
Full priced items can be refunded within 7 business days of receiving merchandise, provided there is proof of purchase and item is in it's original packaging. Return shipping fees will apply and delivery fees are non-refundable. Sale items are non-refundable. Jeannette Melhem reserves the right to decline returns or exchanges of items that have been damaged by the customer through misuse and are not in new condition. Jeannette Melhem also reserves the right to decline returns or exchange of items that have not been made within a 7 business day period.
If an item has arrived with a defect, either though damage caused by transit or manufacturing please contact immediately. We will require photos to determine the course of action to be taken. All claims must be made within 7 days of receiving the item. Any claims made after the 7 day period will not be accepted.
Once a package leaves it's warehouse, we are no longer responsible for lost or stolen packages. Please ensure you provide the correct address.
We do our best to ensure deliveries are on time. In the event where there is an unforeseen delay, we will do our best to notify you, however we do not provide monetary compensation for late deliveries, or lost or stolen merchandise.
When purchasing from Jeannette Melhem, you agree to accept the very minor risk that there will be a slight variation between the actual colour and colours on our website. Colours on products may appear slightly different on various monitors and browsers. Computer monitors are not all calibrated equally and color representation on the Internet is not precise. Also, due to the nature of how products are crafted the uniqueness of each item various from piece to piece. Overtime, exposure to light and temperatures can affect the condition of your merchandise. Finishes on handmade items can also vary slightly as each item is individually crafted.
TO MAKE A RETURN
Prior to purchasing our products, please make sure you have read the item description, including size, material and details, and thoroughly check your shopping cart.
If you would like to make a return, please email to verify return eligibility. We will provide you with details on where to return your item. Please indicate your reasons for return, along with your order number and a product description. Pack and seal your item in it's original packaging along with the receipt and proof of purchase. Return shipping fees will apply and delivery fees are non-refundable.
Once your item is received, it will be inspected and if eligible a refund will will be issued to the original payment method. Please allow up to 14 days for your credit to process. We do not provide refunds on items that are damaged, imperfect, used, or items on sale.
PROCESS FOR CUSTOM ARTWORK
1. Choose from one of our luxury sample custom illustration packages for your next event, personal use or pleasure. Once a package and requested size has been purchased, you will be contacted within 48 hours and an order form will be sent requesting details of your illustration, including up to 5 coloured photos for your customized artwork.
2. Upon receiving your request the process begins with a hand sketch and transferred to a digital sketch using graphic design software and a stylus pen. A preliminary draft is then produced and demonstrates vague detail and layout in colours requested and provides an insight into the direction of the drawing. Further details such as distinct features, characteristics and detailed accessories including dimension will be present in the final artwork. Note: A preliminary draft is shared and approved within 1 month of a purchase, should there be any delays due to changes or work capacity you will be notified
3. I work closely with you to ensure your vision and outcome is achieved and communication is on-going throughout the process - to see to it the clients brief is concise and clear. If required, I will amend the revision requested and provide the client with a final design and confirmation within 1 month.
I allow 1 complimentary single round of revision on the first draft with no additional fee - any further revisions outside the scope of works or change of mind will be offered at an additional cost. Note: When ordering custom artwork for an event or known occasion please allow a lead time of 3 months. This ensures there is time for design and reviews.
All custom work, products or service from the artist Jeannette Melhem is only for personal use or gift giving. It is strictly prohibited for any product, service or custom illustration to be reproduced in any way, replicated, commercially used or re-sold without the consent and written authorization of the Artist Jeannette Melhem. The Artist retains both digital rights and commercial rights of the artwork. If sharing any work on social media platforms the artist's handles must be tagged and credit mentioned to acknowledge the artist. Instagram handle - @jeannettemelhem Facebook Handle @jeannettemelhemart
Prices are subject to change without notice . For custom quotes outside the scope of packages provided on the website, please email .
RIGHT TO DECLINE A COMMISSION
The Artist Jeannette Melhem reserves the right to decline a commissioned artwork if it is not in line with her signature style or artistic license . The artist also reserves the right to decline a commission if the artist cannot fulfill a booking due to scheduling capacity, particularly during holidays, and annual events. For any reason a commissioned artwork is declined once a purchase has been made a full refund will be issued to you in the original payment method.
RETURNS & REFUNDS
Prior to placing your order please choose carefully from the available packages and check your items and cart. We do not offer returns or refunds on custom orders placed. If you have any questions or concerns regarding the packages available please email .
Jeannette Melhem retains the right to use all services, products and custom artwork as promotional material for social platforms and marketing. If you do not wish to for your artwork to be shared please contact the artist. The client (you ) must credit and tag where artwork is being shared on any social platform or being promoted in any way. The artist's signature must always be visible on the artwork. The artist will not re-sell or use the clients artwork for profit.
Wrapped Canvas - Is a print where the canvas is stretched over a wooden support frame and “wrapped” to secure at the back. This is only available in Australia.
Canvas Cloth - Canvas is a heavy duty woven fabric cloth. Images are printed onto canvas cloth for shipping overseas in tubes. It can be used for fashion objects such as handbags or stretched over a wooden support frame and wrapped.
When purchasing from Jeannette Melhem, you agree to accept the very minor risk that there will be a slight variation between the actual colour and print, and the colours on our website. Colours on products may appear slightly different on various monitors and browsers. Computer monitors are not all calibrated equally and color representation on the internet is not precise.