TERMS & CONDITIONS
All transactions are processed in $AUD (Australian dollars)
Goods are shipped by Australia Post's Parcel Post or Express Post. Orders are tracked and require a signature upon delivery. Once a purchase has been made, all orders are custom printed and generally shipped within 5 - 10 business for regular postage, depending on your location within Australia. For any reason, if we are unable to dispatch your order we will notify you within 2 business days.
Overseas orders take longer depending on location generally 2 - 4 weeks. Please note that quoted shipping times are not guaranteed and unexpected delays may occur. Please allow extra time for deliveries at peak times i.e sales, Christmas and Easter. For further information, please refer to Australia Post website for estimated delivery times. Please note framed/wrapped canvas is only available in Australia. We do not framed/wrapped canvas overseas due to size/weight and also wood fumigation issues (in certain countries) as quality timber framing is used.
International customers may be subject to taxes, duties and tariffs upon delivery. Jeannette Melhem has no control on how these local fees are calculated or charged and is not liable for any additional costs that may occur after the item has been shipped.
Prints on Photo Paper and Canvas Cloth are rolled in a tube and shipped. All shipping costs are calculated at the checkout based on weight of order and location of delivery. Jeannette Melhem is not liable for any damage whatsoever caused by third parties during delivery and shipment. Great care is taken to ensure prints reach you in perfect condition. Please note, Jeannette Melhem does not include framing of products. For custom orders for canvas prints other than the available sizes listed - including shipping costs, please contact firstname.lastname@example.org.
We do not offer refunds. Where goods are deemed faulty, or is different to the product purchased on the website you can choose between an exchange or credit. Our Policy lasts 14 days. If 14 days have gone by since your purchase unfortunately we cannot offer you an exchange or credit.
To complete your exchange or credit, we require a receipt or proof of purchase and a photo of the product. Please send us an email at email@example.com. Upon review, Jeannette Melhem will authorize an exchange or credit.
Unfortunately, sale items cannot be refunded, exchanged or provided with a credit.
SHIPPING FOR RETURNS
To return your product for an exchange, you should email firstname.lastname@example.org.
Details will be provided via email on how to return your product. You will be liable for paying for your own shipping costs for returning your item. Delivery of your exchanged item or product may vary depending on where you live.
If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item
PROCESS FOR CUSTOM ARTWORK
1. Choose from one of our luxury sample custom illustration packages for your next event, personal use or pleasure. Once a package and requested size has been purchased, you will be contacted within 48 hours and an order form will be sent requesting details of your illustration, including up to 5 coloured photos for your customized artwork.
2. Upon receiving your request the process begins with a hand sketch and transferred to a digital sketch using graphic design software and a stylus pen. A preliminary draft is then produced and demonstrates vague detail and layout in colours requested and provides an insight into the direction of the drawing. Further details such as distinct features, characteristics and detailed accessories including dimension will be present in the final artwork. Note: A preliminary draft is shared and approved within 1 month of a purchase, should there be any delays due to changes or work capacity you will be notified
3. I work closely with you to ensure your vision and outcome is achieved and communication is on-going throughout the process - to see to it the clients brief is concise and clear. If required, I will amend the revision requested and provide the client with a final design and confirmation within 1 month.
I allow 1 complimentary single round of revision on the first draft with no additional fee - any further revisions outside the scope of works or change of mind will be offered at an additional cost. Note: When ordering custom artwork for an event or known occasion please allow a lead time of 3 months. This ensures there is time for design and reviews.
All custom work, products or service from the artist Jeannette Melhem is only for personal use or gift giving. It is strictly prohibited for any product, service or custom illustration to be reproduced in any way, replicated, commercially used or re-sold without the consent and written authorization of the Artist Jeannette Melhem. The Artist retains both digital rights and commercial rights of the artwork. If sharing any work on social media platforms the artist's handles must be tagged and credit mentioned to acknowledge the artist. Instagram handle - @jeannettemelhem Facebook Handle @jeannettemelhemart
Prices are subject to change without notice . For custom quotes outside the scope of packages provided on the website, please email email@example.com.
RIGHT TO DECLINE A COMMISSION
The Artist Jeannette Melhem reserves the right to decline a commissioned artwork if it is not in line with her signature style or artistic license . The artist also reserves the right to decline a commission if the artist cannot fulfill a booking due to scheduling capacity, particularly during holidays, and annual events. For any reason a commissioned artwork is declined once a purchase has been made a full refund will be issued to you in the original payment method.
RETURNS & REFUNDS
Prior to placing your order please choose carefully from the available packages and check your items and cart. We do not offer returns or refunds on custom orders placed. If you have any questions or concerns regarding the packages available please email firstname.lastname@example.org.
Jeannette Melhem retains the right to use all services, products and custom artwork as promotional material for social platforms and marketing. If you do not wish to for your artwork to be shared please contact the artist. The client (you ) must credit and tag where artwork is being shared on any social platform or being promoted in any way. The artist's signature must always be visible on the artwork. The artist will not re-sell or use the clients artwork for profit.
Wrapped Canvas - Is a print where the canvas is stretched over a wooden support frame and “wrapped” to secure at the back. This is only available in Australia.
Canvas Cloth - Canvas is a heavy duty woven fabric cloth. Images are printed onto canvas cloth for shipping overseas in tubes. It can be used for fashion objects such as handbags or stretched over a wooden support frame and wrapped.
When purchasing from Jeannette Melhem, you agree to accept the very minor risk that there will be a slight variation between the actual colour and print, and the colours on our website. Colours on products may appear slightly different on various monitors and browsers. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise.